Cancellation, Replacement & Refund Policy

Cancellation, Replacement & Refund Policy

Important Note
  • Cancellation NOT allowed for product after 48 hrs of order booking.

  • In case if you received a damaged or defective product, bring it in the notice of delivery personnel immediately at the time of delivery and report a complaint at customer care at hello@kingsmanfurnitures.com
We do replacement only incase of any damage / wrong / missing item delivered to the customer, Full resolution video required. Also, Issue must be clear visible in the video without any pause or cut. Contact us within 2 days of order delivered.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a replacement, you can contact us at hello@kingsmanfurnitures.in. If your replacement is accepted, we’ll send you a replacement shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a replacement will not be accepted.
Kingsman Furnitures reserves the right to decline warranty claims made due to misuse or overlooking of the care instructions and/or are reported to us outside of our reporting period of 72 hours or the specified warranty period.
Kingsman Furnitures has the right to replace, repair and provide a suitable remedy to all potential faults (Minor or Major) by adhering to the policies imposed or conditioned by the Indian consumer law.
Once the order has reached your nearest delivery center and you fail to receive the products, we would hold the products for 5 days, after this time line, Kingsman Furnitures shall be free to charge for holding the products for longer.


There are a few items that can’t be eligible for replacement:

  • Open Box, Wrapper / Clearance items
  • Gift cards
  • Customized items
  • Items marked “Non-Returnable” or "No Replacement" on the sale page
  • Sofas
  • Swatches

Refunds
Incase order is lost by delivery partner or can’t dispatch by seller due to any reason. Refund will be initiated into your same transaction Account.

Initiated Refund it takes time to settle the amount back in your account, depending on the payment mode which customer used while placing order:-

We will notify you once we’ve received reports and inspected your order, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. 

Damages & Issues

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
  • We are always prefer the safest way to deliver your product.

 

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